Communication Experiences of Pekanbaru City Patients Receiving In Vitro Fertilisation (IVF) Treatment in Malaysia Fertility Clinics

Doctor-patient communication is important in all medical consultations including for In Vitro Fertilisation (IVF) treatment. An unfavourable experience can cause a patient to stop taking the treatment, move another local fertility clinic, or even seek treatment abroad. There are still few studies documenting experiences of patients with infertility seeking reproductive other countries. This study aimed describe Indonesian IVF receiving from practitioners clinics Malaysia. used Benner's interpretive phenomenology framework its approach and when analysing results. Data collection was carried out using in-depth semi-structured interviews 11 Pekanbaru city Indonesia who received found three main themes shared by patients’ experiences: 1) memorable (friendliness caring, empathy, honesty openness, clarity adequacy information, easiness communication; 2) less (less interpersonal communication, warm non-verbal miscommunication); 3) barriers (English). These findings have implications both prospective cross-border future service providers providing improve doctor-patient communication. Keywords: Health experience, infertility, care, vitro fertilisation